In Convertful we believe that great software nowadays is built upon two cornerstones. Providing outstanding service and hearing Clients’ requests. That’s why today we made a huge step 💪 in both of these directions, and in this post, I’ll reveal you the details.
Knowledge Base
Quick Link: https://app.convertful.com/docs/
Every day we’re doing our best to make Convertful even more intuitive and simple for you. 😇 At the same time, we realize that Convertful can be used in a vast diversity of different ways. So we decided to combine best practices in one place., Place, where you can both get acquainted with the application faster and learn new techniques on how to use it.
Right now the knowledge base can help you to get started, to create a widget, to connect and fine-tune your email integration, to connect your website and to learn widgets’ best practices. We’re just starting. If you miss something in an article or in the knowledge base itself, please feel free to let us know. Below each article, there’s a special feedback form which you can use to send us a note. We’ll really appreciate your feedback and try to do our best to implement it.
We tried to organize articles logically. So you could naturally find what you need several clicks away from knowledge base index. But if it doesn’t work for you, or you simply want to speed up the process, you can always use the search 🔍 on the right side. Just start typing to see the suggestions, or press “enter” to see the full results.
Support Forum
Quick Link: https://app.convertful.com/tickets/
Whether you face an issue, got a question or just want to request an improvement, our new support forum is the right place to proceed with.
❗ Important: before posting your issue or request, please refer to our search. Sometimes there’s a huge chance that you can find a solution in a knowledge base article or some other ticket. This can dramatically speed up your issue resolution!
If nothing’s found, you can create a new ticket. When doing this, please provide us all the required information. So we could replicate your issue without requesting any additional data from you. This will help us much, and commonly we’ll be able to resolve your issue significantly faster.
By default all the tickets are public. But if you want to provide some private information, you can post a private ticket or a private reply. No one except you and our support team will be able to see it then.
Enjoy!
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