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Powerful lead capturing solution that cares
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Frequently Asked Questions
What's required to use Convertful?
Do I need to have coding skills to use Convertful?
Not at all. You don’t need to be a designer either.
Install Convertful click-simple. Create and edit neat and highly converting forms using our streamline editing process.
Can I use Convertful not only with MailChimp?
Yes, you can.
We support 25+ email services, including ConvertKit, ConstantContact, AWeber, InfusionSoft, GetResponse, CampaignMonitor, MadMimi and others. And that number is constantly growing.
If I don’t use WordPress, can I still use Convertful? Does it work on non-WordPress sites?
Can I use Convertful on client websites?
Sure, we only would be happy for such an honor.
Can I migrate my forms from another service to Convertful?
Can I split-test / run AB-test for different opt-in types?
Can Convertful block access to my web page content?
Basically, no. All the forms are created with keeping the principle of making the content accessible and not annoying the visitor.
Although the form builder is so flexible you can edit forms to make a huge overlay. Follow our guidelines to keep it comfortable for everyone.
Does Convertful slow down my site? What is async loading?
We designed to be absolutely harmless for website load speed, laying async loading and cleaning code libraries to be super lightweight.
Will users with adblock see my Convertful forms?
Convertful is unrecognizable for adblock software, and thus users will see your forms.
How do I export email addresses collected with my opt-in from Convertful? Where can I view my subscribers created through Convertful?
Emails are automatically exported into your email service list. You don’t need to do it manually.
You always can view opted emails on your Analytics page inside your account.
Is Convertful Google-friendly? Will I get penalties from Google if I use Convertful popups on my site?
All Convertful forms are created in compliance with Google ranking rules for opt-in forms usage, including pop-ups.
What browsers does Convertful run in?
Convertful runs in all browsers that have a world usage stat of 1% and higher. That means, our forms display in IE 11, Edge 14, Chrome (49 and newer), Firefox (51 and newer), Opera (40 and newer), Safari for Mac (10 and newer), Safari for iPhone / iPad, Chrome for Android, UC Browser (10.7 and newer), Samsung Internet 4.
What to do if I have an IT issue or request? How is the best way to contact the Convertful team if I need help? What level of support can I have with Convertful?
What to do if my form is not displaying on my website?
If you’re viewing it for the first time: Check if you have correctly specified display rules and website settings, connected your website with the opt-in form in your Account.
If you’re viewing not for the first time (it was displayed to you, but not anymore): Clear your cookies, browser cache and browser storage (if you’re using Chrome, press F12, then select Application tab, then press Clear Site Data at the bottom), refresh the page, and it should display. Check if you have correctly specified display rules and website settings, connected your website with the opt-in form in your Account.
If it’s still not displaying, feel free to contact our support team using the Support Portal to solve your issue.
Why is my form displaying multiple times?
Can I disable a form for mobile users?
Don’t disable the forms for mobile users! All the forms are created with keeping the principle of making the content accessible and not annoying the visitor.
We have put quite an effort to make them responsive and accessible on mobile devices, thus bring you these additional ~40-50% potential subscribers that come through mobile traffic.
How to remove “Powered by Convertful” logo?
Can I export/import my Convertful forms to/from another website within Convertful service?
My Convertfulform keep displaying after refresh/reload, what should I do?
Will Convertful work on Joomla or Drupal sites?
My website’s language is not English, will Convertful work well with a non-English content?
You may use any language in opt-in forms’ content and buttons.
What conversion rate increase can I expect?
Depends on many factors, and whether you have used some opt-in forms before, the quality of your lead magnet and the context in which the opt-in form is set to appear are among the most important.
Our clients who didn’t use any opt-in form solution prior to using Convertful report conversion rate increase as high as 900% in the average. Those who have used some opt-in forms and switched to Convertful, have reported conversion rate increase at 250% in the average.
We should be honest: although we try to, we do not solve all the problems on a website. It’s like changing the engine in the car: you also have to take care of the wheels, mirrors and the painting.
My opt-in appeared once in my browser and now I can’t get it to load. How do I fix it?
It’s a form’s normal behavior. You just witnessed how we among other methods make your Convertful forms unannoying. It’s not displaying again due to behavior settings of ‘Dont Show Again’ conditions.
If you want to check your form’s design/animation changes you’ve done, please, clear your cookies, browser cache and storage, refresh the page, and it should display.
Can I replace the opt-in form with Yes/No buttons or a link?
This functionality will be made available in the next Convertful version. Please, stay tuned 🙂
How can I get the latest updates and know of them?
We are sending out helpful emails that not only contain news on service upgrade and giveaways but also include valuable bits of advice, cheat sheets, videos and expert interviews. Our team would be happy to have you on the list.
Updates on our WordPress plugin will autodisplay in your WordPress admin panel, as always.